Facilitation Skills for PMs & BAs

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This course is highly interactive, providing students an opportunity to facilitate a series of progressively more difficult exercises. Hands-on exercises will enable students to practice being facilitators and scribes.

Enhanced Soft-Skills

An effective facilitator empowers the group to capitalize upon their own latent capabilities and knowledge in the search for optimum solutions and consensus. This course equips attendees with a structured approach to the planning, conduct and follow-up of facilitated workshops. Several facilitation techniques and processes are taught, and guidelines provided on why, when and how to use them. Throughout the course attention is focused on the effective management of the people dynamics. Unlike an overview course, this workshop gives participants numerous exercises to practice the techniques presented.


  • Use the various facilitation techniques and appreciate when and how to use them for best effect
  • Develop a structured approach to the planning and conduct of facilitated sessions
  • Provide effective management of the people dynamics
  • Employ various facilitation techniques to help build teams, resolve conflict, and identify and solve problems.


  • Course ID: EL/BS/07
  • Level: Basic
  • Language: English
  • Duration: 16 Days
  • Professional Development Earnings: 16 PDUS | 16 CDUS | 16 PD Hours
  • Cost: Nigeria #65,000 | Canada $410
  • Minimum Class Size: 8
  • Maximum Class Size: 15
  • Available Locations: Lagos | Calgary | Abuja | Port Harcourt | Dubai


  • Facilitation Concepts
    • Course format and topics covered
    • Definition of facilitation
    • Getting and receiving feedback
    • Facilitated exercise on icebreakers to introduce students
    • Facilitated exercise on role of ice-breakers and participants’ favorite ice-breaker
  • Ground Rules
    • Purpose
    • Strategies for use
    • Facilitated exercise to develop ground rules
  • Group Dynamics
    • How groups form
    • Tuckman and Maslow in relation to a facilitated session
    • The Facilitation Process
    • Key roles and responsibilities
    • How to run the pre-position meeting
    • How to prepare for the workshop
    • Controlling the process
    • Room layout, tools, and equipment
    • Brainstorming: Getting to consensus/voting
  • Problem Solving
    • Problem identification
    • Facilitated exercise on problem identification
    • Problem solving
    • The 5-stage process
    • Rules of Clustering
    • Selection
    • Action planning (RACI matrix)
    • Facilitated exercise on problem-solving
  • Process Mapping (high-level overview)
    • ‘As-Is‘ : To-Be‘ Gap analysis
    • Facilitated exercise on process mapping.
  • Inter-Group Comparison for Resolving Conflict
    • Purpose
    • Active listening
    • Conflict
    • Conflict-management techniques for facilitators
    • Handling conflict and impasse
    • Use of power
  • Handling Difficult Relationship Situations
    • Focusing on the behavior
    • The BID model o Effect of behavior on the group
    • Moderating undesirable behavior
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July 2021
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