Eliciting & Writing Good Business Requirements

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To assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Exercises and workshops help reinforce concepts learned. Students need to be prepared for a high level of participation.

This course helps you develop skills and learn techniques to translate customer needs into project requirements. It provides a framework for identifying business problems, and linking requirements to business objectives in order to solve business problems and set project scope. The approach taken is applicable to all types of requirements gathering efforts, including systems development projects. Many practical and engaging exercises and role playing help walk people through the concepts presented, and afford ample practice with the techniques learned.


  • Determine and plan the requirements activities needed for the project, identify the deliverables that will be produced, and how to control and manage changes to them
  • Distinguish between planning as done by the BA and PM
  • Differentiate the roles and responsibilities of PMs, BAs and business clients
  • Identify roles and responsibilities needed for the requirements effort and categorize stakeholders
  • Define the key deliverables of a requirements framework. Develop a solid requirements plan.


  • Course ID: EL/BA/02
  • Level: Intermediate
  • Language: English
  • Duration: 3 Days
  • Professional Development Earnings: 24 PDUS | 24 CDUS | 24 PD Hours
  • Cost: Nigeria: #100,000 | Canada: $ 535
  • Minimum Class Size: 8
  • Maximum Class Size: 15
  • Available Locations: Lagos | Calgary | Abuja | Port Harcourt | Dubai |


  • Introduction to Requirements
    • Definition of a requirement
    • Why are requirements critical to success
    • Context of requirements definition
    • Distinction between requirements and design
    • Introduction to Requirements process steps
    • Introduction to case study
  • Gathering High Level Requirements
    • Eliciting requirements within the context of the business need
    • Asking context questions
    • Problem Analysis – Define objectives and deliverables
    • Introduction to case study
    • Exercise: Scoping Requirements
  • Prepare for Elicitation Sessions
    • Elicitation introduction
    • Objectives: Info Gathering format: interview, facilitated session, survey, shadowing
    • Assignments and responsibilities of key roles
    • Agenda and ground rules
  • Elicitation
    • Exercises and discussion about effective elicitation and listening
    • Elicit detailed needs
    • Types of requirements
    • Process needs
    • Information needs
    • Business rules
    • Practice with role play
  • Getting Consensus
    • Conflict
    • Resolving conflict
    • Handling difficult people situations
    • Prioritizing requirements
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